Securus Technologies, Focusing on the Customer While Advancing With Technology

If you happen to be unfamiliar with Securus Technologies, chances are, you’ve probably heard of their services. This company is based in Dallas, Texas, and, has over 30 years of experience. The company specializes in providing services to correctional facilities, and, their inmates. Products like video calling, and, email and texting are, just a few of the few of the items on their menu of products. They also provide food service, money transmitting, and, monitoring of inmates.


The monitoring service has received much praise, from nearly all parties involved. Call and video monitoring have assisted in prosecuting cases, and, also in investigations. Some of these matters may have gone unresolved if it hadn’t been for the monitoring services provided by Securus Technologies. The service has also been helpful in finding unethical employees, and, in preventing contraband from entering the facilities. The video chat service is also a favorite among family members. It saves them time and, money on travel. The calls can also be rescheduled, should there be a lockdown or, delay for any other reason. This makes life easier on everyone, and, nobody loses out.


Securus Technologies has also made great strides, in customer service. An over 95 percent customer satisfaction rating and, most customer service inquiries handled on one call, put them far ahead of the pack. The company also has been given an “A+” rating by the Better Business Bureau, which is a great accomplishment in itself, for, such a large company. Although Securus Technologies has grown significantly over the years, and, has acquired many other businesses, they continue to be customer focused. With the most recent acquisition of payment processing firm JPay, it’ll be interesting to see what technologies they come up with next. Securus is definitely a company to keep an eye out for, now, and, also in the future.